Customer Service

The exterior of your commercial building is the first thing people will see. It creates the first impression, which is crucial as it could influence their decision to do business with you or not. Of course, the most important is still the quality of the products or services you provide, but the condition of your […]

5 Tips To Create An Omnichannel Customer Experience In business, the customer is always king. Organisations must know their customers and prospects to attract and keep them. Apart from providing the best experience, companies must be present and reachable through omnichannel platforms to hook and maintain customers. Omnichannel customer experience means prospects and clients can […]

The needs of the consumer are ever-evolving. For example, millennial shoppers are looking for popular items and unique online experiences, whereas Gen Z shoppers are more inclined to shop in-store or from larger online brands. They’re also the generation most likely to spot new brands through digital channels, like social media. Thus, it’s easy to […]

Bad customer service will cost you customers. It will also cost you a good reputation and profits. So, it’s safe to say that although exemplary customer service requires investments, the risks involved are much more likely to give you rewards. To stay on top of your customer service game, you should prioritize customer retention. As […]